Befair Unplanned outage of Site & API 12:30 4-Feb-10

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Befair Unplanned outage of Site & API 12:30 4-Feb-10

Postby MarkRussell » Thu Feb 04, 2010 1:37 pm

Please be aware you will not be able to use Betting Assistant at the moment due to an unplanned outage of Betfair's services.

We will post an update as soon as we know anything.
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Postby MarkRussell » Thu Feb 04, 2010 1:48 pm

Betfair have made the following statement:-

Betfair Customer Services 04 Feb 12:43

Betfair would like to apologise for the unplanned site outage that occurred earlier this afternoon. The cause of this problem is currently being investigated by our technical team. A list of affected markets will be posted shortly.

Once again please accept our apologies for any inconvenience this may have caused
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Postby doris_day » Thu Feb 04, 2010 2:26 pm

Just had a long chat with some friendly and helpful guy on the helpdesk (a rae thing indeed) and he told me that they think there is a problem on one of the servers which keeps breaking down but they're not certain which one as they have so many.
They are aware that some of the servers need replacing and it might be that they will now fast forward this and change a whole load of them.

Personally I thought that this is just what they did a few weeks ago but at least it seems that the issue is a hardware one and not a software one, which in a way is a step forward and probably quite easy to deal with once they've identified the problematic servers.
'He was looking for the card so high and wild he'd never need to deal another' - Leonard Cohen
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Postby GaryRussell » Thu Feb 04, 2010 2:36 pm

That's more than they told us :shock:
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Postby MarkRussell » Thu Feb 04, 2010 2:49 pm

Update from Betfair on affected markets:-

Betfair Customer Services 04 Feb 13:07

Affected Markets are as follows:

Greyhounds

Markets Unavailable during outage

Sheff 4th Feb / 12:27 A5 500m
Sheff (FC) 4th Feb / 12:27 Forecast

Sund 4th Feb / 12:32 A4 450m
Sund (FC) 4th Feb / 12:32 Forecast

Unmatched bets Cancelled

Sheff 4th Feb / 12:42 A4 500m
Sheff (FC) 4th Feb / 12:42 Forecast


Financials

Markets unavailable during outage.

FTSE 100 / 20 min / 12:00 – 12:20
FTSE 100 / Points Movement / 12:00 – 12:20
FTSE 100 / 20 min / 12:20 – 12:40
FTSE 100 / Points Movement / 12:20 – 12:40

Markets suspended, unmatched exchange bets cancelled & markets reopened.

FTSE 100 / 20 min / 12:40 – 13:00
FTSE 100 / Points Movement – 12:40 – 13:00
FTSE 100 / Hourly / 12:00 – 13:00
FTSE 100 / Points Movement / 12:00 – 13:00

Snooker

Markets suspended, unmatched exchange bets cancelled & markets reopened.

China Open Qualifying / Dale v Lawler / Match Odds
China Open Qualifying / Dunn v Norbury / Match Odds
China Open Qualifying / McManus v Joyce / Match Odds
China Open Qualifying / Michie v Ford / Match Odds

Tennis

Markets suspended, unmatched exchange bets cancelled, bets matched during outage voided, markets re-opened


PBZ Zagreb Indoors / 2nd Round Matches / Becker v Petzchner – All associated markets
SA Tennis / Second Round Matches / Prpic v Ferrer - All associated markets

Golf

Markets suspended, unmatched exchange bets cancelled, bets matched during outage voided, markets re-opened

Dubai Desert Classic / All associated markets
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Postby doris_day » Thu Feb 04, 2010 2:59 pm

GaryRussell wrote:That's more than they told us :shock:



He may have been chatting sh1t however. Its not unknown :)
'He was looking for the card so high and wild he'd never need to deal another' - Leonard Cohen
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The strength of Gruss Software is that it’s been designed by one of you, a frustrated sports punter, and then developed by listening to dozens of like-minded enthusiasts.

Gruss is owned and run by brothers Gary and Mark Russell. Gary discovered Betfair in 2004 and soon realised that using bespoke software to place bets was much more efficient than merely placing them through the website.

Gary built his own software and then enhanced its features after trialling it through other Betfair users and reacting to their improvement ideas, something that still happens today.

He started making a small monthly charge so he could work on it full-time and then recruited Mark to help develop the products and Gruss Software was born.

We think it’s the best of its kind and so do a lot of our customers. But you can never stand still in this game and we’ll continue to improve the software if any more great ideas emerge.