Australian Markets Unavailable 28-Sep-2010

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Australian Markets Unavailable 28-Sep-2010

Postby MarkRussell » Tue Sep 28, 2010 12:00 pm

Betfair Customer Services have made the following statement:-

The Australian Exchange is currently unavailable, due to technical problems.

We apologise for this disruption to our service and confirm that our engineering team is working to rectify the problems as quickly as possible.

This is currently impacting access to Aus Markets, and the Australian wallet. Until the Australian exchange is back, the total available and AUS total will be stuck as “loading”.




You can still use Betting Assistant by excluding the Australian markets which can be done in Preferences.
Please see the following video to see how:-

http://www.gruss-software.co.uk/videos/Stuck_Loading_Markets.html

Regards,
Mark
Last edited by MarkRussell on Wed Sep 29, 2010 1:18 pm, edited 1 time in total.
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Postby teamprofit » Tue Sep 28, 2010 6:04 pm

I excluded AUS markets, but loading other markets is still not possible. Betfair works. How come?
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Postby bellotranzi » Tue Sep 28, 2010 6:23 pm

same problem even excluding australian markets...
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Postby bellotranzi » Tue Sep 28, 2010 7:04 pm

Hi russel,now the problem is not qith australian market.. is fetching markets...it is impossible to bet... :( :( :( :(
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Postby GaryRussell » Tue Sep 28, 2010 8:12 pm

It seems after further investigation that the format of the data received from Betfair was in an unexpected format. This must be a result of today's maintenance. I have released version 1.1.0.65y to fix this problem. The program should auto update next time you open it.
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Postby Bid » Tue Sep 28, 2010 8:18 pm

I seem to be on version 1.1.0.66w which definitely still has the problem...
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Postby GaryRussell » Tue Sep 28, 2010 8:21 pm

Bid wrote:I seem to be on version 1.1.0.66w which definitely still has the problem...


That's the Beta version. I will be releasing an update for this next. Please bear with me. I would normally have fixed this quicker, but I've been trying to take paternity leave. Betfair picked a fine time to drop me in it :cry:
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Postby llama » Tue Sep 28, 2010 8:22 pm

The "Y" version is working fine for me now.....
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Postby Bid » Tue Sep 28, 2010 8:24 pm

No rush for me Gary. I'm not betting tonight. Just wanted to let you know..
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Postby bellotranzi » Tue Sep 28, 2010 8:28 pm

all ok now! :lol: :lol: :lol: :lol: :lol: :lol:
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Postby GaryRussell » Tue Sep 28, 2010 8:49 pm

Bid wrote:I seem to be on version 1.1.0.66w which definitely still has the problem...

I've now released version 1.1.0.66w2 Beta to fix this problem. If it does not auto update then please install from link below.
http://www.gruss-software.co.uk/Betting ... t_Beta.msi
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Postby oakley » Wed Sep 29, 2010 12:16 pm

Gary took a day off yday....am using 1.1.0.65p which hasn't automatically updated, I assume I need to download 1.1.0.65y is that correct ?

Congratulations by the way !!
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Postby GaryRussell » Wed Sep 29, 2010 12:31 pm

Yes. You can download it from the following address if it hasn't auto updated. You will first need to uninstall the previous version using the Windows control panel.

http://www.gruss-software.co.uk/Betting ... istant.msi
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Postby danjuma » Wed Sep 29, 2010 2:01 pm

GaryRussell wrote:
Bid wrote:I seem to be on version 1.1.0.66w which definitely still has the problem...

I've now released version 1.1.0.66w2 Beta to fix this problem. If it does not auto update then please install from link below.
http://www.gruss-software.co.uk/Betting ... t_Beta.msi


Gary, I am using version 1.1.0.66x17 (which currently is not loading any market), so which is the latest, 66w2 or 66x17? Thanks
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Postby danjuma » Wed Sep 29, 2010 2:06 pm

danjuma wrote:
GaryRussell wrote:
Bid wrote:I seem to be on version 1.1.0.66w which definitely still has the problem...

I've now released version 1.1.0.66w2 Beta to fix this problem. If it does not auto update then please install from link below.
http://www.gruss-software.co.uk/Betting ... t_Beta.msi


Gary, I am using version 1.1.0.66x17 (which currently is not loading any market), so which is the latest, 66w2 or 66x17? Thanks


Disregard. seen there's a new version 66x18. Thanks
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Sports betting software from Gruss Software


The strength of Gruss Software is that it’s been designed by one of you, a frustrated sports punter, and then developed by listening to dozens of like-minded enthusiasts.

Gruss is owned and run by brothers Gary and Mark Russell. Gary discovered Betfair in 2004 and soon realised that using bespoke software to place bets was much more efficient than merely placing them through the website.

Gary built his own software and then enhanced its features after trialling it through other Betfair users and reacting to their improvement ideas, something that still happens today.

He started making a small monthly charge so he could work on it full-time and then recruited Mark to help develop the products and Gruss Software was born.

We think it’s the best of its kind and so do a lot of our customers. But you can never stand still in this game and we’ll continue to improve the software if any more great ideas emerge.