Betfair Website unavailable on Monday 31st January

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Betfair Website unavailable on Monday 31st January

Postby MarkRussell » Wed Jan 26, 2011 8:56 am

Betfair have made the following announcement:-

Please be aware that due to planned site maintenance and upgrade work, all Betfair products will be unavailable from:

00:01 GMT on Monday 31st January

This planned work is expected to last for several hours. During this time Betfair.com, including our sports exchange, casino, arcade, poker, API and mobile products, will be unavailable.

We have planned this work around the end of key sporting events on Sunday 30th January and with the aim of having the Exchange back up and running in time for the start of UK Horseracing on the afternoon of Monday 31st January (GMT). Please be aware, that while we will be doing our best to have the sports exchange operational again on Monday afternoon, it is anticipated that all other products such as poker, casino and arcade will continue to be unavailable until later on that day.

The upgrade work is being undertaken to bring long-term benefits to our customers and we will be working hard to get normal service resumed on the site as quickly as possible.

We’d like to apologise in advance for any inconvenience caused.

If you have any questions then please email our Helpdesk at info@betfair.com.
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Postby MICHSTEP » Mon Jan 31, 2011 12:23 pm

Hi Mark,

Betfair site is back up but BA seems to be having some problems with auto loading of Australian markets?

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Postby GaryRussell » Mon Jan 31, 2011 12:25 pm

It looks they haven't started the Australian API server yet. You can open preferences, and untick "Include Australian markets" in the quick pick preferences tab. It will then continue to work without the Australian markets.
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Postby eightball » Mon Jan 31, 2011 1:03 pm

My version of BA has gone off it's head. (ver 1.1.0.66X44) :shock:
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Postby GaryRussell » Mon Jan 31, 2011 1:04 pm

eightball wrote:My version of BA has gone off it's head. (ver 1.1.0.66X44) :shock:


It's not BA that is the problem, it's the API returning old prices intermittently. See http://gruss-software.co.uk/forum/viewtopic.php?t=5767
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Postby 2020vision » Mon Jan 31, 2011 1:08 pm

Is it now possible to log in using BA - I am still completely unable to? :(
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Postby eightball » Mon Jan 31, 2011 1:10 pm

GaryRussell wrote:
eightball wrote:My version of BA has gone off it's head. (ver 1.1.0.66X44) :shock:


It's not BA that is the problem, it's the API returning old prices intermittently. See http://gruss-software.co.uk/forum/viewtopic.php?t=5767

It's OK now :D
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Postby GaryRussell » Mon Jan 31, 2011 1:11 pm

2020vision wrote:Is it now possible to log in using BA - I am still completely unable to? :(

Do you get an error message?
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Postby GaryRussell » Mon Jan 31, 2011 1:19 pm

Prices still jumping about. Please be careful.
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Postby 2020vision » Mon Jan 31, 2011 1:20 pm

Yes error message window:

System.Net.WebException: The request failed with HTTP status 404: Not found
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResonse response,.....

the above is how it starts and also goes on with another 3 lines including stuff mentioning Betting Assistant and LoginReq..... + autoUserID, String autopassword

If you need a screen shot just let me know please?

Thanks - Michael :wink:

EDIT - forgot to say v66x44 - Can log in using web browser
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Postby GaryRussell » Mon Jan 31, 2011 1:28 pm

2020vision wrote:Yes error message window:

System.Net.WebException: The request failed with HTTP status 404: Not found
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResonse response,.....

the above is how it starts and also goes on with another 3 lines including stuff mentioning Betting Assistant and LoginReq..... + autoUserID, String autopassword

If you need a screen shot just let me know please?

Thanks - Michael :wink:

EDIT - forgot to say v66x44 - Can log in using web browser

Your PC cannot find the API server, probably caused by the downtime. This is beyond our control. You could try rebooting your PC and router.
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Postby 2020vision » Mon Jan 31, 2011 1:39 pm

GaryRussell wrote:Your PC cannot find the API server, probably caused by the downtime. This is beyond our control. You could try rebooting your PC and router.


Cheers for you rapid response Gary :D

Rebooted my whole system and SUCCESS! Thanks...

however everything flashing all over the place - will leave alone for the afternoon.

Ttfn, have a good day - Michael :wink:
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Postby GaryRussell » Mon Jan 31, 2011 2:28 pm

Just been informed by Betfair that the API is estimated to be fixed by 6pm.
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Postby U.F.O » Mon Jan 31, 2011 2:32 pm

Oh well day off then i guess :cry:
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Postby eclipse » Mon Jan 31, 2011 2:32 pm

Wow they timed that right so we miss all todays horse racing lol.
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Sports betting software from Gruss Software


The strength of Gruss Software is that it’s been designed by one of you, a frustrated sports punter, and then developed by listening to dozens of like-minded enthusiasts.

Gruss is owned and run by brothers Gary and Mark Russell. Gary discovered Betfair in 2004 and soon realised that using bespoke software to place bets was much more efficient than merely placing them through the website.

Gary built his own software and then enhanced its features after trialling it through other Betfair users and reacting to their improvement ideas, something that still happens today.

He started making a small monthly charge so he could work on it full-time and then recruited Mark to help develop the products and Gruss Software was born.

We think it’s the best of its kind and so do a lot of our customers. But you can never stand still in this game and we’ll continue to improve the software if any more great ideas emerge.

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