Betfair Site Outage 16-Jul-2011

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Betfair Site Outage 16-Jul-2011

Postby MarkRussell » Sat Jul 16, 2011 4:41 pm

Betfair have made the following statement:-

This afternoon we had a problem on the sports exchange where markets were not loading. In accordance with our Customer Charter, a decision was made to disable ALL betting, which was implemented at 15:50:51 BST. Our technical teams resolved the issue, and betting was re - enabled at 16:04:09 Below is our process cancelling bets during an outage.

Will my bets be cancelled?
We will now cancel unmatched bets in the following instances:
* Unmatched bets on markets which are In-Play at any time during an outage.
* Bets which, when an outage ends, are unmatched on horse and greyhound races that are due to take place within the next 20 minutes; also, financial markets bets which are unmatched at the start of an outage. These markets are included because they are particularly volatile and are subject to notable odds fluctuations.
* Bets which, at the moment betting is disabled, are unmatched on outright winner markets where there may be material price changes due to related In-Play events. For example, a tennis tournament winner market when a tournament semi-final is taking place at the time an outage begins.
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Postby warriorfullights » Thu Oct 06, 2011 12:12 pm

What is new with BetFair anyway right? They are always down and it has something to do with either system maintenance or technical issues on their end. Do they offer refunds if cases do happen?
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