Betfair Announcement

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Betfair Announcement

Postby MarkRussell » Fri Nov 11, 2011 11:25 am

On 10-Nov-2011 Betfair made the following announcement:-


We’ve now published a second performance update against our Customer Commitment – a set of 14 promises aimed at delivering the best possible service for our customers.

Launched in June 2011, the Commitment covers five key areas of our business; protection for customers and their data, integrity in sport, customer service, communication, and the reliability of our products and services. Where possible each promise had specific targets so we could report back on our progress. We’ve made excellent progress against all promises and we’re pleased to bring you this update with specific information on;

• Exceeding our targets for average combined uptime over the last three months (Exchange was 99.96%, beating the target of 99.9%. And Portfolio products was 99.71%, beating 99.0%)

• Completion of an academic research programme that will help the prevention of gambling addiction in Europe

• The successful passing of all intermediate ISO 27001 audits – reinforcing the importance we place on information security

• Our pioneering approach for supporting integrity in sport including work with the Professional Players Federation and with the International Olympic Committee ahead of London 2012

• Confirmation that we exceeded the targets set for Customer Satisfaction and First Time Resolution for our service operations

Please visit to view the full Betfair Customer Commitment update and if you want to make further suggestions for improvement please email

We believe this initiative is important to support our promise to listen to our customers, respond to feedback, and strive to deliver the best possible overall service. The next progress report will be delivered in February 2012.
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Sports betting software from Gruss Software

The strength of Gruss Software is that it’s been designed by one of you, a frustrated sports punter, and then developed by listening to dozens of like-minded enthusiasts.

Gruss is owned and run by brothers Gary and Mark Russell. Gary discovered Betfair in 2004 and soon realised that using bespoke software to place bets was much more efficient than merely placing them through the website.

Gary built his own software and then enhanced its features after trialling it through other Betfair users and reacting to their improvement ideas, something that still happens today.

He started making a small monthly charge so he could work on it full-time and then recruited Mark to help develop the products and Gruss Software was born.

We think it’s the best of its kind and so do a lot of our customers. But you can never stand still in this game and we’ll continue to improve the software if any more great ideas emerge.