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Betfair Announcement

Postby MarkRussell » Fri Nov 11, 2011 11:25 am

On 10-Nov-2011 Betfair made the following announcement:-

CUSTOMER COMMITMENT: A SECOND PERFORMANCE UPDATE

We’ve now published a second performance update against our Customer Commitment – a set of 14 promises aimed at delivering the best possible service for our customers.

Launched in June 2011, the Commitment covers five key areas of our business; protection for customers and their data, integrity in sport, customer service, communication, and the reliability of our products and services. Where possible each promise had specific targets so we could report back on our progress. We’ve made excellent progress against all promises and we’re pleased to bring you this update with specific information on;

• Exceeding our targets for average combined uptime over the last three months (Exchange was 99.96%, beating the target of 99.9%. And Portfolio products was 99.71%, beating 99.0%)

• Completion of an academic research programme that will help the prevention of gambling addiction in Europe

• The successful passing of all intermediate ISO 27001 audits – reinforcing the importance we place on information security

• Our pioneering approach for supporting integrity in sport including work with the Professional Players Federation and with the International Olympic Committee ahead of London 2012

• Confirmation that we exceeded the targets set for Customer Satisfaction and First Time Resolution for our service operations

Please visit http://promotions.betfair.com/customer-commitment to view the full Betfair Customer Commitment update and if you want to make further suggestions for improvement please email commitment@betfair.com

We believe this initiative is important to support our promise to listen to our customers, respond to feedback, and strive to deliver the best possible overall service. The next progress report will be delivered in February 2012.
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Sports betting software from Gruss Software


The strength of Gruss Software is that it’s been designed by one of you, a frustrated sports punter, and then developed by listening to dozens of like-minded enthusiasts.

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