Error Loading Markets

[Haviton]

Anyone else having issues ?

Logs in but no markets loading

Thanks

[Haviton]

Saying

Line 108
Char 5
Error Invalid Arguement
Code 0
http://www.gruss-software.co.uk/Betting ... nctions.js

[George]

Yep, can't fetch markets...

[George]

Sorry; shut it down, restarted, BA updated... all works again.
Don't often restart BA, just runs all time

[Haviton]

Hi

I reloaded it multiple times to the same result so un-installed and re download and all good now.

[tjorch]

Hi,I have had this problem since it was updated a week or so ago, I run Windows 7, I have been getting around it by Deleting and Downloading a fresh copy, but it's getting Very frustrating/ annoying to have do this everyday. Please can someone sort this out. Terry

[Captain Sensible]

I've had a few problems logging in and graphs at times. I had a search and reckon it could be down to the web browser control defaulting to ie7 which Betfair no longer support, or legacy code no longer being supported in later versions of IE.

[MarkRussell]

Hi,I have had this problem since it was updated a week or so ago, I run Windows 7, I have been getting around it by Deleting and Downloading a fresh copy, but it's getting Very frustrating/ annoying to have do this everyday. Please can someone sort this out. Terry

Hi,

Obviously, you shouldn't be having to do that but it's nothing to do with the update.
It's certainly not happening to everyone.
Can you email a Diagnostic Log to admin@gruss-software.co.uk
Once you have logged in go to the Options Menu and select "Open Settings Folder"
A File Explorer Window will open where you can go into the Diagnostic Logs Folder.
Send a Log from a date where the problem occurred, e.g. the log from yesterday would be named BA_Diagnostic-2019-02-20.log

Regards,
Mark

[Odds On]

Same problem here, will not progress past "Fetching Markets" I will be sending that file to the developers
Cheers
Odds On

[MarkRussell]

Hi,

We are aware that some users are having this problem.
Gary has been working on a workaround to try to get past the API call that is failing and causing this problem.
Please can you uninstall once more via Windows Control Panel and then install via the following link:-

http://www.gruss-software.co.uk/Betting_Assistant/Betting_Assistant.msi

It should fix the problem for those users who have encountered this problem.

Regards,
Mark