Bet didn't registar on Betfair

[WilliamFry]

Hi,
I placed a conditional bet that would trigger once a horse as gone down to Evens.
I saw from the Gruss interface that this eventually happened and the bet was duly triggered.
However, Betfair say they have no knowledge of it and that I would have to take the matter up with Gruss.
I've never had a problem before.

[GaryRussell]

It's impossible for Betting Assistant to get a bet reference if Betfair didn't supply it. I don't know how Betfair can say they have no knowledge. Go to your account on Betfair's website and view "Betting History" under "My Account". As you have a bet reference you can check the status of the bet there. Maybe it wasn't matched. The bet was placed at 1.69, but odds move very quickly at the end of the race and there is every chance this won't get matched. The bet matching process is totally under Betfair's control, we cannot take responsibility for that.

[WilliamFry]

Thanks Gary. I'll watch this from now on.