Exposure or available balance exceeded?

[brumbie]

I just put a back bet in at sp with a lay bet in in in running @ SP.A lay was followed in running but it was refused as it apparently exceeded my balance, how is this so if the back bet covers it?. It was a hedge bet so it could not of exceeded my liabilties?

[brumbie]

Damned it if didn't just happen again in the next race. Is this the API playing up or is it gruss end? A BACKSP-PL20 formula, the sp was around 320 both times but surely that doesn't matter or else how could anyone possibly trade? Is it possible that my acc has a ceiling on it? That can't be right surely? The back bet simply covers the lay. What on earth is going on do you think? Cost me $70 now.

[Captain Sensible]

Most likely the lay bet has exceeded the limit on your account especially as the lay half of the bet is likely to be high. Check your limit by going into the website and navigate to https://myaccount.betfair.com/summary/accountsummary

You'll see some figures like

Exposure: Current £-436.11
Retained Commission: £ 0.00
Limit: £-25,000.00

The limit is the maximum liability you can lay providing you have funds or a positive balance on that runner. If I had a £50,000 win bet I could still lay it back but would need to do it in two bets. Can't remember the default limit but probably £5,000 because of gacare. Just ring them up and ask for it to be raised they'll do it over the phone.

[brumbie]

Betfair aren't sure whats occurring and suggesting it is at the gruss end. 3 bets went in on 3 diff horses in the race:
back toscanini @379.02... lay @75
back Ennaadd @17.26...lay @3.5
back Mutakayyef @6.8..lay@1.36.
The lay bet of toscanini was not accepted...Exposure or available balance exceeded

Exactly the same thing happened in the next race with similar odds and again later on on in the night.
The exposure limit on that page Capt was -15000. The guy at betfair said that wouldn't matter but it was sufficient i guess anyway? All back bets had been accepted so no exposure is there right?

[brumbie]

Is this something to do with SP backing, I have a vague recollection from about 10 years ago of something similar happening. If I had simply taken the best available back price at say 10 secs before the off and then put a lay in I would of had no problem?.

[brumbie]

Still need help with this if anyone can, I have a bet @ around 140 tonight(today) and not sure whether it will work or not?

[MarkRussell]

Hi,

It's definitely not a software issue.
I assume the error message you are seeing is EXPOSURE_OR_AVAILABLE_BALANCE_EXCEEDED
This is a message that the API returns when Betfair have not accepted your bet for the reason stated.
The software is just displaying the error message in this instance.
So it is Betfair that are rejecting your bets but I don't know why from the information that you have posted.

Regards,
Mark

[Captain Sensible]

Betfair aren't sure whats occurring and suggesting it is at the gruss end. 3 bets went in on 3 diff horses in the race:
back toscanini @379.02... lay @75
back Ennaadd @17.26...lay @3.5
back Mutakayyef @6.8..lay@1.36.
The lay bet of toscanini was not accepted...Exposure or available balance exceeded

Exactly the same thing happened in the next race with similar odds and again later on on in the night.
The exposure limit on that page Capt was -15000. The guy at betfair said that wouldn't matter but it was sufficient i guess anyway? All back bets had been accepted so no exposure is there right?

Without the stakes it's hard to tell if you're going over the exposure levels, remember the exposure covers all markets too not just one, so if you have other open postions they also get taken into account

[brumbie]

1 20/06/2017 11:29:53 PM 95616506617 Backed Mutakayyef @ odds:6, stake:6.9363 (Excel trigger:BACKSP-PL80, Odds:6 Stake:6.9363 Tick offset:80 Fill or kill:-1) OK 570
2 20/06/2017 11:29:53 PM 95616506618 Backed Ennaadd @ odds:6, stake:6.9363 (Excel trigger:BACKSP-PL80, Odds:6 Stake:6.9363 Tick offset:80 Fill or kill:-1) OK 570
3 20/06/2017 11:29:53 PM 95616506619 Backed Toscanini @ odds:6, stake:6.9363 (Excel trigger:BACKSP-PL80, Odds:6 Stake:6.9363 Tick offset:80 Fill or kill:-1) OK 570
4 20/06/2017 11:33:26 PM N/A Layed Toscanini @ odds:75, stake:35.07 (Tick offset (orig ref:95616506619)) EXPOSURE_OR_AVAILABLE_BALANCE_EXCEEDED 1317
5 20/06/2017 11:33:27 PM 95616746860 Layed Ennaadd @ odds:3.5, stake:34.22 (Tick offset (orig ref:95616506618)) OK 2571
6 20/06/2017 11:33:27 PM 95616746869 Layed Mutakayyef @ odds:1.36, stake:34.7 (Tick offset (orig ref:95616506617)) OK 2571

First 3 bets of the day, no other markets open.betting 1/100 of the bank.

[brumbie]

So, essentially, the bank was $694 but with the back bet already in I am not creating any exposure... just trying to green up?

[Captain Sensible]

So the balance on your account was $684? with no other open bets that would cover your balance liabilities and if your exposure limit is 15,000 that would cover the exposure of well under 3,000. And the exposure limit is definetly on the exchange and not exchange games which is usually higher? Only asking to check because as far as I can remember the exposure is usually something like £1,000 or £5,000 by defaut when you open an account, only goes higher if you've requested it.

I'd email the BDP/API team with the bet details, your exposure limit and balance at the time and ask why they were rejected, the usual customers services team are useless and don't know what they're talking about most of the time. Were there any late non runners?

[brumbie]

Yes, I spent the whole day talking to the customer services. It seems he knew as much about exposure as a recluse. He never rang back as promised and when I contacted them again at %pm today unfortunately I got him again.The first bet today is on its own and around 240SP. I Generally they are around 20 or under so I seem to be getting a batch of high ones. I am going to trade it on the ladders which is the same thing really so I'll let you know. Thanks for getting back Captn.

[brumbie]

Just to let you know that when I used the ladders for the horse who was 170.00 I obtained 170 @ $7 then put a lay in at 34 but it wouldn't be accepted unfortunately so I lost my stake altogether. Beats me how people manage to trade. The 15000 you were quizzing mate is prob because it's aus dollars which is about right considering our minimum is $5 to your 2 quid. I believe it was $6 not so long ago. Cheers.

[Captain Sensible]

You need to contact the API team and ask the why the bets are being rejected. Whenever I've had a problem with the API it's usually something very simple that's been overlooked. You can also contat them by twitter if you have an account as they usually answer those quickly because the queries are usually public.

[brumbie]

I just spoke to CS on twitter and they gave me a link to put a ticket in at the API I guess?: https://developer.betfair.com/support/

This after disowning me because it was an australian acc and they "do things differently down there"

So do I just explain that there seems to be a fault?