BA CANCEL-ALL trigger not working sometimes

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BA CANCEL-ALL trigger not working sometimes

Postby theshadow777 » Mon Jul 02, 2018 10:17 am

Hello,

I'm creating this post because I didn't receive an answer to my mail regarding my problem.
The problem is that sometimes BA does not cancel bets when using excel triggered betting and using CANCEL-ALL trigger. The bet just goes in play.
I have provided everything asked for on mail and its been a month and a half now, can this problem be solved or not?

Thank you
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Re: BA CANCEL-ALL trigger not working sometimes

Postby GaryRussell » Tue Jul 03, 2018 11:44 am

Apologies for the delay. I will get back to you as soon as possible.
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Re: BA CANCEL-ALL trigger not working sometimes

Postby theshadow777 » Tue Aug 14, 2018 5:07 pm

Still no answer...
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Re: BA CANCEL-ALL trigger not working sometimes

Postby GaryRussell » Fri Aug 17, 2018 12:00 pm

This has been fixed. See viewtopic.php?f=9&t=10192

Please let me know if it happens again.
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The strength of Gruss Software is that it’s been designed by one of you, a frustrated sports punter, and then developed by listening to dozens of like-minded enthusiasts.

Gruss is owned and run by brothers Gary and Mark Russell. Gary discovered Betfair in 2004 and soon realised that using bespoke software to place bets was much more efficient than merely placing them through the website.

Gary built his own software and then enhanced its features after trialling it through other Betfair users and reacting to their improvement ideas, something that still happens today.

He started making a small monthly charge so he could work on it full-time and then recruited Mark to help develop the products and Gruss Software was born.

We think it’s the best of its kind and so do a lot of our customers. But you can never stand still in this game and we’ll continue to improve the software if any more great ideas emerge.

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