other markets loading when I load win markets

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other markets loading when I load win markets

Postby Roadhouse » Wed Aug 08, 2018 4:37 pm

Hi,

When I load all UK win markets I m getting the win markets plus the AvB markets and how far a horse will win by markets.

Is this a bug?

Or a problem just today?
Roadhouse
 
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Re: other markets loading when I load win markets

Postby MarkRussell » Thu Aug 09, 2018 8:36 am

Hi,

You need to install our new version to fix this issue.

The download link is in the following post:-
http://www.gruss-software.co.uk/forum/viewtopic.php?f=9&t=10133

Regards,
Mark
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Re: other markets loading when I load win markets

Postby Roadhouse » Thu Aug 09, 2018 11:21 pm

I downloaded the new version and a message came up saying you need NET to run this. This message has never come up before and I didn't download NET to run gruss before.

Now excel keeps freezing and not responding. Can anyone help me fix this?
Roadhouse
 
Posts: 98
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Re: other markets loading when I load win markets

Postby MarkRussell » Fri Aug 10, 2018 8:39 am

Hi,

So did you get the new version installed?

Or are you saying Excel is not responding using the old version?

And what version of Windows are you using?

Regards,
Mark
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Re: other markets loading when I load win markets

Postby Roadhouse » Fri Aug 10, 2018 12:47 pm

Hi
I installed the new gruss version and the now excel has stopped working or works for a few minutes before not responding.

I am using a server and the operating system is windows 2012
Roadhouse
 
Posts: 98
Joined: Fri Mar 02, 2012 7:01 pm

Re: other markets loading when I load win markets

Postby MarkRussell » Fri Aug 10, 2018 4:03 pm

Hi,

Can you send us a diagnostic log generated by the software.
It may show what is causing the problem.
To find the log, click on Options from the Menu and then select Open Settings Folder.
A File Explorer window will open where you can go into the Diagnostic Logs Folder.
The logs are created for each date that you use the software.
So if you had the problem yesterday then send the log named BA_Diagnostic-2018-08-09.log
Please email the file to admin@gruss-software.co.uk

Regards,
Mark
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Sports betting software from Gruss Software


The strength of Gruss Software is that it’s been designed by one of you, a frustrated sports punter, and then developed by listening to dozens of like-minded enthusiasts.

Gruss is owned and run by brothers Gary and Mark Russell. Gary discovered Betfair in 2004 and soon realised that using bespoke software to place bets was much more efficient than merely placing them through the website.

Gary built his own software and then enhanced its features after trialling it through other Betfair users and reacting to their improvement ideas, something that still happens today.

He started making a small monthly charge so he could work on it full-time and then recruited Mark to help develop the products and Gruss Software was born.

We think it’s the best of its kind and so do a lot of our customers. But you can never stand still in this game and we’ll continue to improve the software if any more great ideas emerge.