grid keeps freezing.

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grid keeps freezing.

Postby adhuk » Thu Aug 09, 2018 5:34 pm

Today, for some reason the grid has been freezing up. The ladders are fine, but when I switch to the grid to do a back-to- lay it slows right down, updating the prices in a jerky and random way, once the race goes in-play. There's no way of telling what's happening. It has cost me dear today. Can anyone explain what is happening?
adhuk
 
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Joined: Tue Apr 03, 2018 3:36 pm

Re: grid keeps freezing.

Postby MarkRussell » Thu Aug 09, 2018 6:36 pm

Hi,

Are you running the latest version?
What version do you have?

Regards,
Mark
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MarkRussell
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Location: Birmingham

Re: grid keeps freezing.

Postby adhuk » Fri Aug 10, 2018 5:24 am

Hi Mark.
I'm running the latest version.
adhuk
 
Posts: 14
Joined: Tue Apr 03, 2018 3:36 pm

Re: grid keeps freezing.

Postby MarkRussell » Fri Aug 10, 2018 8:35 am

Hi,

Can you send us a diagnostic log generated by the software.
It may possibly show an error.
To find the log, click on Options from the Menu and then select Open Settings Folder.
A File Explorer window will open where you can go into the Diagnostic Logs Folder.
The logs are created for each date that you use the software.
So if you had the problem yesterday then send the log named BA_Diagnostic-2018-08-09.log
It would be useful if you know the approx. time that you saw the problem.
Please email the file to admin@gruss-software.co.uk

Regards,
Mark
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Location: Birmingham

Re: grid keeps freezing.

Postby adhuk » Fri Aug 10, 2018 9:47 am

Okay, I've sent the file.
adhuk
 
Posts: 14
Joined: Tue Apr 03, 2018 3:36 pm


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