Trigger Activating in Advance

[Reg43]

I am set up to trigger a lay bet if conditions are right at 1 minute before the off. On 2 occasions the trigger has activated hours in advance. In fact today the trigger activated 3 hours before the start of the race. Do you have any suggestions as to why this is happening please?

[GaryRussell]

Are you talking about Excel or conditional bets?

If it's a conditional bet have you put the time in the correct format? It should be in the 24 hour clock format so if you want it to trigger at 3.00pm then it should be 15:00:00, not 03:00:00. Could that be your problem?

[Reg43]

Thanks for your quick reply. The system I am using is in Excel and having purchased it as a package, I don't know how it is constructed. My only input on a daily basis is listing all relevant race times and I use the 24 hour clock. Maybe I should contact the vendor and see if the same problem has occurred with other purchasers.

[GaryRussell]

Yes, you should contact the vendor. If the vendor decides the problem is caused by Betting Assistant then they should contact us. We cannot provide direct support to their customers.