My balance has...

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My balance has...

Postby wizardofmann » Sat Feb 21, 2015 4:12 pm

...disappeared! anyone know whats going on? And the Betfair exchange site is not available!!!
Never say never
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Re: My balance has...

Postby wizardofmann » Sat Feb 21, 2015 4:13 pm

P.S. But both the Gruss and my bot are working as normal!!!
Never say never
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Posts: 166
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Re: My balance has...

Postby Drunkenight » Sat Feb 21, 2015 4:47 pm

Betfair is crashing at the moment. I can't see my balances either.
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Re: My balance has...

Postby wizardofmann » Sat Feb 21, 2015 4:54 pm

.....Very strange! Even though I have antivirus and everything else up to date, it looked very much like a virus. Did the usual tests which found nothing :D I even re-booted and then managed to get on Betfair site and my balance was there, Phew! but I then went back to Gruss interface and instead of £ sign, it showed $ sign and still zero balance!!
Never say never
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Posts: 166
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Re: My balance has...

Postby Drunkenight » Sat Feb 21, 2015 5:06 pm

Yes exactly the same for me. Balance at zero and dollar signs everywhere. The site is very unstable at the moment, but it appears to be coming back to normality. My refresh rate has gone back to normal now, but I can't get my balance to refresh.
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Posts: 247
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Re: My balance has...

Postby wizardofmann » Sat Feb 21, 2015 5:13 pm

Surely there must be more people getting the same thing as Drunkenight and I :?: :?:
Never say never
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Posts: 166
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Re: My balance has...

Postby MarkRussell » Sat Feb 21, 2015 5:19 pm

Hi,

It is a Betfair issue.

Please see https://twitter.com/grusssoftware/status/569166575338721280

We will need to wait for Betfair to fix it.

Regards,
Mark
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Re: My balance has...

Postby excelhasey » Mon Dec 21, 2015 6:08 pm

Balance in BA says zero but on BF website it is correct - It was ok earlier and has just disappeared !!! - No heart attacks whilst looking at it honest ............

Logged out of both BA and BF and back in but still the same

Any ideas ??
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Posts: 196
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Re: My balance has...

Postby excelhasey » Mon Dec 21, 2015 6:26 pm

Mysteriously it has come back again hmmmmm oh well one to keep an eye on
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Re: My balance has...

Postby alrodopial » Mon Dec 21, 2015 8:04 pm

I also saw it today
It happens some times but all times has come back to normal after a minute
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Sports betting software from Gruss Software


The strength of Gruss Software is that it’s been designed by one of you, a frustrated sports punter, and then developed by listening to dozens of like-minded enthusiasts.

Gruss is owned and run by brothers Gary and Mark Russell. Gary discovered Betfair in 2004 and soon realised that using bespoke software to place bets was much more efficient than merely placing them through the website.

Gary built his own software and then enhanced its features after trialling it through other Betfair users and reacting to their improvement ideas, something that still happens today.

He started making a small monthly charge so he could work on it full-time and then recruited Mark to help develop the products and Gruss Software was born.

We think it’s the best of its kind and so do a lot of our customers. But you can never stand still in this game and we’ll continue to improve the software if any more great ideas emerge.