Charts - Saddle cloth

Please post any questions regarding the program here.

Moderator: 2020vision

Charts - Saddle cloth

Postby mak » Mon Nov 02, 2009 11:09 am

I use the same version at home & office currently.63s
at home I can Charts and Saddle cloth working properly but not at the office.

What could possibly be wrong?
mak
 
Posts: 1086
Joined: Tue Jun 30, 2009 8:17 am

Postby GaryRussell » Mon Nov 02, 2009 11:22 am

In what way is it not working?

When you click on the selection to view the chart what happens?

Is it possible to provide screenshots demonstrating the problems?
User avatar
GaryRussell
Site Admin
 
Posts: 9679
Joined: Fri Nov 18, 2005 8:09 pm
Location: Birmingham, UK

Postby mak » Mon Nov 02, 2009 11:57 am

when I click on any selction all Charts remaining just empty no graph's at all,

the same for Saddle cloth just blank

I will try to sent screenshoots later but there is really anothing to see

in price over time form betfair I can't also see any values traded or not

I suppose that some application "missing" from this pc but I don't know what
mak
 
Posts: 1086
Joined: Tue Jun 30, 2009 8:17 am

Postby mak » Mon Nov 02, 2009 2:49 pm

Just sent you a screenshoot
mak
 
Posts: 1086
Joined: Tue Jun 30, 2009 8:17 am

Postby GaryRussell » Mon Nov 02, 2009 3:39 pm

I've got the screenshot, thank you.

The calls that fetch the silks and the Betfair chart access uk.site.sports.betfair.com. I suspect this may be blocked at your office. The rest of the data comes from the api at api.betfair.com.

Are you able to access the Betfair website from the office? In theory it should be blocked.
User avatar
GaryRussell
Site Admin
 
Posts: 9679
Joined: Fri Nov 18, 2005 8:09 pm
Location: Birmingham, UK

Postby mak » Mon Nov 02, 2009 3:56 pm

Thats right, I can't log in from office at BF directly
Now that I notice also I can't see here at office the extra information (like forecast price or official rating)
Is it for the same reason?

Is there a "cure" doctor? :)
mak
 
Posts: 1086
Joined: Tue Jun 30, 2009 8:17 am

Postby GaryRussell » Mon Nov 02, 2009 4:01 pm

It should be able to display forecast price, official rating etc because that is from the API. It's probably not working because the silks can't be displayed. I'll look into it.

Unfortunately for the data that does not come from the API it's not possible to bypass the block.
User avatar
GaryRussell
Site Admin
 
Posts: 9679
Joined: Fri Nov 18, 2005 8:09 pm
Location: Birmingham, UK

Postby mak » Mon Nov 02, 2009 4:10 pm

Ok Gary,
thanks for your time & quick as always response

If you got further news please let me know
mak
 
Posts: 1086
Joined: Tue Jun 30, 2009 8:17 am


Return to Help

Who is online

Users browsing this forum: No registered users and 44 guests

Sports betting software from Gruss Software


The strength of Gruss Software is that it’s been designed by one of you, a frustrated sports punter, and then developed by listening to dozens of like-minded enthusiasts.

Gruss is owned and run by brothers Gary and Mark Russell. Gary discovered Betfair in 2004 and soon realised that using bespoke software to place bets was much more efficient than merely placing them through the website.

Gary built his own software and then enhanced its features after trialling it through other Betfair users and reacting to their improvement ideas, something that still happens today.

He started making a small monthly charge so he could work on it full-time and then recruited Mark to help develop the products and Gruss Software was born.

We think it’s the best of its kind and so do a lot of our customers. But you can never stand still in this game and we’ll continue to improve the software if any more great ideas emerge.