Login problem

[pugs]

Hello Gary Mark

My father just phoned me because he kept getting a login error msg (FAILED_MESSAGE) with his Beta. So i tried from here and got same error msg. I then got him to try and log into the web interface and i did the same here with his username.
After login we were both taken to a Betfair advertisement (i have never seen this before) and he had an option to confirm receipt of his Betfair msg “now” or “later”. He confirmed receipt and then was able to log in with his Beta.

Should Betfair be doing this.

Cheers, Ken.

[PeteB]

Yes that's how it's supposed to work - sometimes betfair need you to read something, and prevent you from logging in via any API tool until you have.

BA could maybe do with a more friendly error message for OK_MESSAGE & FAILED_MESSAGE

[pugs]

Cheers Pete.

Can BA choose the error msg to display or was that from the API? Something like (VISIT_WEB_SITE) might be more informative. Or even the same option as on the web site, “acknowledge later”. Or were my dad and i the only people not to have come across this before so doesn’t really matter

It did cause him to miss the start of the football. You wouldn’t mind if it was an important msg like “You have a free £50 bet only today” but it was just an advertisement for Betfair casino. They must be desperate

[PeteB]

The error message is straight from the API, so Gary would have to catch it and then put up his own more helpful error message.
Yes they must be desperate - I've only seen it once before, and that was about receiving a proof of identity mail, which seemed a bit more worthwhile preventing a login.

[pugs]

Yes i suppose there may be the odd occasion, as with your experience or maybe a change in T&C’s.

The silly thing about yesterday was, after the recent Betfait outages i told him not to have Befair as his home page, and if he could not log in with his Beta then open Internet Explorer to ensure his internet was working ok, which it was so he thought Betfair was down again, so my fault. He is 73 though and can’t quite grasp the difference between a program and a web site, so before he used BA, Internet Explorer=Betfair and Firefox=Sporting Life , god knows if he ever discovers a porn site i will have to download another 200 browsers for him .

Cheers Pete.

[GaryRussell]

The next release will inform you that you need to login to the Betfair website instead of displaying FAILED_MESSAGE.

[pugs]

Cheers Gary

This was my fault. I have never had a Betfair msg, and therefore misinformed him as to how to check if Betfair is down.