Login Failed . Check your connection.

[gvigliani]

Since this morning I can not seem to connect with Betting Assistant.
Error: Login Failed. Check your Internet Connection. You can check it out?

Thank you


ps: Why did you closed the blog bug? How can we communicate them?

[blueriver]

I confirm, Betting Assistant is unable to connect to Betfair (it show an Error Message: with many rows, starting with "System.Net.WebException........Impossible to connect to remote server........."
But from the same computer I can regularly log-in to my Betfair account without problem.

[gvigliani]

Since this morning I can not seem to connect with Betting Assistant.
Error: Login Failed. Check your Internet Connection. You can check it out?

Thank you


ps: Why did you closed the blog bug? How can we communicate them?

Dear Mark,

1) I tried to connect from 2 different PCs
2) Line DSL is OK
3) Access to Betfair via Browser is ok

it could be that you have inadvertently deleted my account on your server?

Account : gvigliani

Best Regard

[blueriver]

if it can help,
I've checked with version (1.1.0.66x84) from desktop PC and the result is a big grey screen with many rows of error messages (as described above); than I've checked with version (1.1.0.66x85) from the notebook and the result is "Login Failed. Check your Internet Connection." (as described by Gvigliani).

I have no problem to connect to Betfair via browser (all using the same router and Internet Connection).

kind regards

[blueriver]

made another check with a different Betting Bot (software) and no problem at all, so the problems are only on the Betting Assistant side.

regards

[blueriver]

problem solved, now BA is working.
May I know what was the problem? thank you

regards

[GaryRussell]

We haven't deleted any accounts. Can you uninstall and re-install from the following link.

http://www.gruss-software.co.uk/Betting ... _Beta2.msi

After trying to login please send us the diagnostic file. It is named BA_Diagnostic.txt and is located in "C:\temp\Betting Assistant Logs"
Please email it to admin@gruss-software.co.uk

[GaryRussell]

problem solved, now BA is working.
May I know what was the problem? thank you

regards

Sorry we would have needed to see the diagnostic log as per my previous message, but if it is not happening now we cannot know.

[blueriver]

Ok Gary,
now of course the file is not reporting any error, should the problem occur again I'll follow your advice sending immediately the BA_Diagnostic.txt file.
Thank you

regards

[peleus]

Hi Blueriver, just to check up on this, were you able to finally fix this yet?