Quick Pick List

[mandarin]

Recently I have had problems with racing markets on the QPL. There is a delay sometimes for the market to load when changing to next race. It is only fairly recently that it has been a problem. Today when it moved to load the 13.10 Fakenham it just stuck and would not load at all. Anyone else had this? I am using Virgin Media and it seems fine @ 100 Mbs. Thanks.

[GaryRussell]

It's either your internet connection or something changed at your end. Do you link Betting Assistant to Excel? It waits for the latest Excel update to complete before it can finish loading the next market. If so has anything in your workbook been changed?

[mandarin]

Here is a video of it doing it today. Excel has not been started yet so it's not that. Two other observations. I changed from Kaspersky to Bitdefender could that be the cause? Also sometimes when I start BA I get a message "cannot connect to Betfair from your location" or similar. I will capture it next time. I am not using a VPN. Thanks

[mandarin]

Video didn't post. How do I do that? It was made using Windows Gamebar.

[GaryRussell]

Here is a video of it doing it today. Excel has not been started yet so it's not that. Two other observations. I changed from Kaspersky to Bitdefender could that be the cause? Also sometimes when I start BA I get a message "cannot connect to Betfair from your location" or similar. I will capture it next time. I am not using a VPN. Thanks

I'm not aware of Bitdefender causing issues. If Betfair sometimes does not like your location then something unusual is happening and is possibly related. I am on Virgin Media and have never seen that message. Make sure there are no Windows updates outstanding and reboot your PC and router.

What size is the file and what is the file extension? It's probably just too big for our forum software to accept. Most people upload videos to a free file sharing site like mediafire.com

You could also send us a diagnostic log. Select "Open settings folder" from the options menu then email today's log from "Diagnostic Logs" to admin@gruss-software.co.uk

[mandarin]

ok thanks will look at all of that today. The file was 20 meg. Cheers

[GaryRussell]

I received your log thank you. There are many requests timing out. You have a poor connection to the API for some reason. It's not possible for me to tell you why unfortunately. I can only recommend rebooting PC and router as suggested previously.

[mandarin]

Thanks Gary I have run the Virgin tests and it is coming up as an intermittent issue. So will probably need an engineer out to check it fully. Thanks for your help and Happy new Year.