Saturday afternoons

[doris_day]

I've noticed a gradual deterioration in the efficiency of Betfair's bet matching engine over the past few weeks, especially on Saturday afternoons.
This is obviously due to the increased soccer traffic and I think its about time Betfair had one of their upgrades to allow more bets to be matched per second.
If anyone else has found the same please email info@betfair.com to encourage them to upgrade their service.

Every little helps....

[orange]

Are you on the horses or football doris?

I ask as I have not noticed a problem on the football markets but the delay might be hiding any problems.

[doris_day]

Sorry, I should have made this clearer. I was talking about the horse racing in-running markets only.

[DFK]

Yes I agree, saturday and sometimes sundays have been virtually unworkable for racing in-running for a few months now. The more people who let Betfair know the better.

DFK.

[osknows]

I complained to Betfair a few weeks due to problems I had on a trade outside of BA using a normal browser. In a Saturday Tottenham game had a position and tried to trade out but couldn't get into the site on 2 seperate computers for 5 mins; all other sites could be accessed no problem. Eventually, when I did get access I tried to trade out and the market suspended on the last second of the 3-2-1 countdown. I was fortunate that Tottenham scored in th 94th minute saving my loss.

This was Betfair's rather patronising response.....

Code: Select all

Thank you for your e-mail.

We have a telbet facility that is available to our users, you can call 0208 834 806 option 5 and quote your TAN - shown in My Account > My Profile - if ever you have PC issues / site issues.

On Saturdays, obviously bandwidth and site usage are at a peak and traffic can be slightly slower, however it should not affect you in the way you have described. please try the below fix.

We suggest that you try following the instructions below which should resolve most Betfair issue's. You can also try using Mozilla Firefox which may have faster loading times when on Betfair. You can get a free download for Mozilla Firefox by going onto www.Mozilla.com,

Increasing numbers of configurations on customers home PCs and the growing number of possible browser configurations has caused some users to have difficulty accessing the betfair site and using it effectively.

We have therefore created some guidelines to help customers optimise their browser for Betfair.com. We have also created a file that will automatically configure these settings for you with Microsoft Internet Explorer versions 6 and 7 running on Windows XP (SP2) or Windows Server 2003.

To view this information please double click on the attached pdf file and follow the instructions.

Please do not hesitate to contact us if you have any further enquiries.

Kind regards

Richard Clarke

Betfair Helpdesk

Helpdesk Tel: 0844 871 0000
Eire Tel: 1 - 800 944 000
Australia Tel: 1- 800 644 738
Free Fax (Australia) 1- 800 507 774
International: +44 20 8834 8060