BETFAIR RESPONSES TIMES - NON UK CUSTOMERS - BE CAREFULL

[mak]

After a lot of tests it is almost certain that the non-uk customers of betfair will ALWAYS get SLOWEST response times no matter what they try.

I can't explain it as good as i would in my native language so i will give an example.

From my house in Greece with a decent adsl connection the best response time I could achieve was ~400 ms in a non in play market. (When I say response time I mean the time that takes my bet to get in betfair -- you can see it in the bottom of BA interface)

So I thought that probably I would get better response time if i tried from a server located in UK (better connection etr - I am an average user of pc anyway).My response time improved but very little now I was at ~ 250ms which is fine but I knew that it could get better (~30 -- ~100).

So I test it with a UK account (not mine) & yes with the same connection and the UK account the response time was ~30 to ~ 150 !!!


Please be aware because this affects all the non UK users even if they are not betting in running, it goes to traders etr....

I haven't talk with betfair, the Greek department isn't working today, but i don't think i can get anything, not alone at least.

This is UNFAIR anyway.

[MarkRussell]

Hi,

Because international customers go via Betfair's server in Malta I don't think it will improve anytime soon. But you might as well ask them about it as you have nothing to lose.

Regards,
Mark

[mak]

hi
I will ask them tomorrow but i think at least we should know about it.

[GaryRussell]

Here is Betfair's explanation.

http://bdp.betfair.com/index.php?option ... 1&Itemid=1

[mak]

thanks Gary,
still it is unfair because sometimes international users are 0.5 sec behind than UK.

[alrodopial]

Here is Betfair's explanation.

http://bdp.betfair.com/index.php?option ... 1&Itemid=1

If I get it right, odds updating isn't been affected by this delay?
It's mainly the bet placing affected?

[mak]

Here is Betfair's explanation.

http://bdp.betfair.com/index.php?option ... 1&Itemid=1

If I get it right, odds updating isn't been affected by this delay?
It's mainly the bet placing affected?

This is what i understand too, but who knows?
Kali Sarakosti

[GaryRussell]

Here is Betfair's explanation.

http://bdp.betfair.com/index.php?option ... 1&Itemid=1

If I get it right, odds updating isn't been affected by this delay?
It's mainly the bet placing affected?

Yes, that's what they are saying.

mak: You can check this. What is the response time in brackets next to "Actual refresh"? It's 8-15ms on our dedicated server.

[alrodopial]

Here is Betfair's explanation.

http://bdp.betfair.com/index.php?option ... 1&Itemid=1

If I get it right, odds updating isn't been affected by this delay?
It's mainly the bet placing affected?

Yes, that's what they are saying.

mak: You can check this. What is the response time in brackets next to "Actual refresh"? It's 8-15ms on our dedicated server.

For me - also in Greece - is usually 100-120 that gives actual refreshes every 200 ms.
If it goes down to 80 ms the actual refresh goes to 150-200 ms.
The best response from BF - the one that apears at the bottom of BA - is 350ms.

8-15ms? It look like a joke to me

[GaryRussell]

I assure you I am not joking. I am talking about a dedicated server hosted in the UK. This cannot be compared with a home connection from Greece to the UK. The issue mak has raised is that even when using a dedicated server in the UK he cannot get the same response times as a UK account holder when placing bets.

The response time for price refreshes of 8-15ms should be realistic for an international account holder if they are using a dedicated server hosted in the UK. mak should be able to confirm this.

[mak]

Sorry now I saw your conversation...
The refresh time in brackets is 5-6 ms...