BA not able to load Australian Markets today.

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BA not able to load Australian Markets today.

Postby Happy Harry » Sat Sep 21, 2013 2:44 am

^^^^^^----------- as it says.

Worked fine yesterday. Today no go.
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Postby allgreen » Sat Sep 21, 2013 3:16 am

A great days racing coming up and still can't load Australian markets. Major pita. :cry:
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Postby dealbanker » Sat Sep 21, 2013 3:16 am

Just spoke to help desk Australia...

Could be an hour - could be 5 hours all dependent on the UK techos

Today is probably a big miss...
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Postby Rusty Saint » Sat Sep 21, 2013 4:51 am

Not just Australian markets it won't load any markets!
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Postby MarkRussell » Sat Sep 21, 2013 8:52 am

Hi,

Betfair informed us of the following:-

“We have experienced some packet loss issues today on our link between Aus -> UK thanks to a cut in the trans-continental fibre.”


This has caused the issue with the software getting stuck loading markets because we use the GetAllMarkets API data call which fetches a lot of data and because of the packet loss the data call is timing out.
The software will work normally as soon as the problem is fully resolved.

Regards,
Mark
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