No markets in Beta version

[BlueBoy]

I have just installed the latest beta version and now cannot load any markets.

I am desperate

Can anybody advise
Thanks

[GaryRussell]

Is your PC set to the correct date and time?

After logging in do you see the markets loading progress bar?

Is it just the quick pick list that is blank or is the market tree also blank?

Are there markets selected in quick pick preferences?

[GaryRussell]

If you are desperate you can PM me now and I will send you the link to our remote assistance software so that I can have a look for myself and solve the problem for you.

[BlueBoy]

Is your PC set to the correct date and time? - Yes

After logging in do you see the markets loading progress bar? - YES

Is it just the quick pick list that is blank or is the market tree also blank?
Neither are blank - both appear as normal but if I select a market from either it does not appear.


Are there markets selected in quick pick preferences?
Yes - all uk racing.


I selected the 2:35 Doncaster - no runners appeared although at the end of the race the usual SUSPENDED appeared across the screen


Thanks

[BlueBoy]

Just in case its relevant - I am running Windows 7 64 bit.

The current BA ran fine on this

[GaryRussell]

To rule out a problem with the configuration you can run the following program which will delete the configuration file leaving you with a clean install. You will have to enter your preferences again.

http://www.gruss-software.co.uk/Betting ... ttings.exe

If it doesn't work then I'm afraid you will have to go back to the official version for now which you can download from the link below.
http://www.gruss-software.co.uk/Betting ... istant.msi

[BlueBoy]

Gary

Deleting the configuration file has done the trick.

Many thanks

[BlueBoy]

Just in case it helps you or any other users before deleting the config files I found the following:;'

The countdown timer was running ok for the market I had chosen

The total matched for the chosen market was showing and incrementing as normal

I changed to the ladder interface and, lo and behold, the market was showing ok. I placed a bet successfully which appeared in the bets manager correctly. Changed back to the grid but it was still blank.

I loaded excel and connected to BA - the list of runners was there - everything OK.

But still nothing on the grid.

Odd - anyway all is ok

Thanks

[GaryRussell]

Definitely a config issue then. Thanks for the info.