Offset Bet Cancelled

[gizzard]

I'm having a problem with the Tick Offset feature and Cancellations when using Excel triggers.

I've had several instances where a bet has been placed that has an offset just before the point when my routine doesn't accept any more bets.
This bet is accepted and matched and, in the meantime, I issue a CANCEL, as I don't wish to place any more bets and wish to cancel any unmatched bets.
At this point the Offset is either not placed or appears to be Cancelled even though the original bet was Keep in Play.

Why does this happen and how do I prevent his occasional cancelling of the Offset?

[GaryRussell]

It shouldn't do that. When CANCEL is triggered it checks if it is matched/partially matched after the cancel has been processed before cancelling the offset.

"CANCEL" cannot cancel an offset bet that has already been placed, it only cancels the bet ref from column T which is the original bet so I don't know what's happening there. Are you absolutely sure? "CANCEL-ALL" would cancel the offset bet, you're not using this trigger are you?

I can have a look at the diagnostic log and transaction log to see if anything looks wrong. The transaction log can be viewed from the account menu and you can copy and paste this into an email. The diagnostic log is in "c:\temp\Betting Assistant Logs" and is named BA_Diagnostic.txt. Please email these to admin@gruss-software.co.uk