Issues with Gruss

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Issues with Gruss

Postby Gunit » Wed Jun 24, 2020 8:14 am

Bets don't appear to be landing or showing up once placed. Only a recent issue, and requires restart.

When bet attempted to be placed shows up as processing. Bet is placed but does not show up. I've tried uninstalling but problem remains.
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Re: Issues with Gruss

Postby GaryRussell » Wed Jun 24, 2020 11:37 am

Betfair appear to be having issues with the API at the moment. Can you send a copy of the diagnostic log to admin@gruss-software.co.uk so I can compare it to logs from other users.

1. Select "Open settings folder" from the options menu.

2. Open the "Diagnostic Logs" folder.

3. Send us the log which includes the relevant date in the file name. eg. "BA_Diagnostic-2020-06-24.log"
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Sports betting software from Gruss Software


The strength of Gruss Software is that it’s been designed by one of you, a frustrated sports punter, and then developed by listening to dozens of like-minded enthusiasts.

Gruss is owned and run by brothers Gary and Mark Russell. Gary discovered Betfair in 2004 and soon realised that using bespoke software to place bets was much more efficient than merely placing them through the website.

Gary built his own software and then enhanced its features after trialling it through other Betfair users and reacting to their improvement ideas, something that still happens today.

He started making a small monthly charge so he could work on it full-time and then recruited Mark to help develop the products and Gruss Software was born.

We think it’s the best of its kind and so do a lot of our customers. But you can never stand still in this game and we’ll continue to improve the software if any more great ideas emerge.

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