Account Suspended error

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Account Suspended error

Postby kjansch » Mon Feb 20, 2023 9:37 pm

HI

I recently went through a safer gambling review on my Betfair account - they're doing it to everyone apparently - and my account was temporarily suspended while this review took place.
While the account was suspended, Gruss gives the error 'Account suspended' and no bet gets through.

The account is now cleared by Betfair and the website works and accepts my bets, however Gruss is still giving me Account suspended errors, not every time but a large proportion of the time.

Does anyone know how to overcome this?

Obvious one - I tried rebooting and it didn't work
kjansch
 
Posts: 8
Joined: Sat Aug 19, 2017 6:30 pm

Re: Account Suspended error

Postby kjansch » Mon Feb 20, 2023 9:45 pm

I should add, it appear to be giving an API error message when I click to cancel bets

version 1.3.0.49j
kjansch
 
Posts: 8
Joined: Sat Aug 19, 2017 6:30 pm

Re: Account Suspended error

Postby kjansch » Mon Feb 20, 2023 11:30 pm

kjansch wrote:HI

I recently went through a safer gambling review on my Betfair account - they're doing it to everyone apparently - and my account was temporarily suspended while this review took place.
While the account was suspended, Gruss gives the error 'Account suspended' and no bet gets through.

The account is now cleared by Betfair and the website works and accepts my bets, however Gruss is still giving me Account suspended errors, not every time but a large proportion of the time.

Does anyone know how to overcome this?

Obvious one - I tried rebooting and it didn't work


OK,

Thankfully this seems to have corrected itself so perhaps there was a delay in updating the API details for my account
kjansch
 
Posts: 8
Joined: Sat Aug 19, 2017 6:30 pm


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Sports betting software from Gruss Software


The strength of Gruss Software is that it’s been designed by one of you, a frustrated sports punter, and then developed by listening to dozens of like-minded enthusiasts.

Gruss is owned and run by brothers Gary and Mark Russell. Gary discovered Betfair in 2004 and soon realised that using bespoke software to place bets was much more efficient than merely placing them through the website.

Gary built his own software and then enhanced its features after trialling it through other Betfair users and reacting to their improvement ideas, something that still happens today.

He started making a small monthly charge so he could work on it full-time and then recruited Mark to help develop the products and Gruss Software was born.

We think it’s the best of its kind and so do a lot of our customers. But you can never stand still in this game and we’ll continue to improve the software if any more great ideas emerge.