Tick offset & Stop Loss functionality

[chaser]

Hello Gary / Mark
I use the ladder interface with tick offset and stop loss levels set. When I am watching a race, I switch to the standard interface so I have got the benefit of the silks. If during running I want to level profit, Back or Lay, I can't seem to cancel the tick offset or stop loss settings. Should I be able to do this ?
regards Chaser

[oddson]

Hi,This seems to be the case anytime and it has lost me more money trying to get to grips with this new software in a few days than I have lost in 8 years.

Just a moment ago I was in level profit thinking that I had cancelled all bets a good 10 seconds before it went into running then ,when it did go into running a bet was placed, that I thought had been cancelled, and all my efforts and money went down the Betfair drain .It is very dissapointing.I might revert to another piece of software that performs in a way that I understand just for the time being .

The only worry is if I want to try this software when it has some of its foibles taken out how will I be able to try it?

Will I be allowed even a short trial because I like the concept and feel that Gary does deserve some recompense for the enjoyment I have had from his efforts.(But I don't mean thew last few days )

Nigel

[Mitch]

Are you saying that an unmatched bet that is cancelled when the race turns in-play gets resubmitted when the market opens again?

[oddson]

Yes ,Thats the way it seemed I had level profit for a few seconds after it settled down then a bet was placed and matched and the prices went quickly the wrong way to prevent me recovering.

[chaser]

Yesterday I had a profitable position on a horse pre-race.
I pressed the cancel button next to the tick offset and stop loss boxes, I also pressed the 'cancel all bets' button and then switched to the standard interface and was watching the race on RUK when I noticed bets had been fired which turned my profit into a loss.
I did expect that the 'cancel all bets' button would override the tick offset and or the stop loss settings.

[chaser]

Hi Gary / Mark
As you haven't commented on this topic, I am wondering if you have missed seeing it.
I thought that the 'Cancel all bets' button would override any pre-set Tick Offset or Stoploss settings.
It doesn't happen as in the case I described, and the problem has also been found by Oddson.
Hope you can clarify this.
regards Chaser.[/b]

[GaryRussell]

The cancel all button does not override stop loss which is an oversight on my part and I admit it can also mean the stop loss bet gets placed in play which is a bit silly. Please accept my apologies, I will rectify this as soon as possible.

[GaryRussell]

The 'Cancel all bets' button now cancels stop loss bets and the stop loss bet will not be carried forward into the in play market (ver 1.0.0.17)

[chaser]

Hi Gary

Many thanks for fixing the StopLoss cancellation problem

regards Chaser