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by **RJM** » Thu Jun 28, 2007 5:24 pm

Did anybody else have problems with this race?

I managed to get a "back" bet and then the screen went to "market suspended" before the race was due to start and stayed that way and I was unable to trade out.

Regards

by **GaryRussell** » Thu Jun 28, 2007 5:32 pm

Betfair didn't unsuspend it, it's all over the Betfair Horse Racing forum.

by **RJM** » Thu Jun 28, 2007 5:38 pm

Sorry,

What is this about?

I have never used the Betfair Forum.

Is it worth asking for a refund of my stake?

Regards

by **GaryRussell** » Thu Jun 28, 2007 5:52 pm

From what I've read on the forum, you can ask, but I'm not sure they will.

Here is a link to the forum http://forum.betfair.com (choose the horse racing forum on the left hand side)

by **RJM** » Thu Jun 28, 2007 6:13 pm

Thanks Gary,

I have sent off an email, but it looks as though I probably will not get a refund.

It was 5.00 GPB, I know is not a large stake, but it seems unfair to lose it through no fault my own.

Regards - Robin

by **RJM** » Thu Jun 28, 2007 7:01 pm

Reply received from Betfair:-

Dear Robin

Thank you for your e-mail.

Unfortunately this market was not turned in-play due to technical difficulties. As per our terms and conditions: "We are not liable for the failure of any equipment or software, wherever located or administered, or whether under our direct control or not, that may prevent the operation of our betting services, impede the placing of orders for bets or the matching of bets, or prevent you from being able to contact us"

Please do not hesitate to contact us if you have any further enquiries.

Kind regards

Chris M++++++

Betfair Helpdesk

Thanks Betfair.

I would have thought as that the stake was only 5.00 GPB, as goodwill gesture, they would have refunded the
money back - It wouldn't exactly have dented their profits.

Regards - Matron

by **Ian** » Thu Jun 28, 2007 7:22 pm

How could you possibly expect Betfair to refund you ? How would they know that you wanted to trade out ? Everybody would be claiming that they wanted to back the winner if they did that !!

by **RJM** » Thu Jun 28, 2007 7:32 pm

Well,

If they looked at my history, they would have seen I had been trading all afternoon, all week, all month.

That is why I expected a refund.

17:00 Newcastle

17:00 Newcastle

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