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by **stumez7** » Thu Feb 24, 2011 3:28 pm

Hello,

I've heard about gruss through the formbet website, i took up the offer of a months trial but never got to use it as i couldn't work out how to use the excel drop down despite watching walk thru videos on the formbet website.

My problem is when i go to the excel tab, then log current prices, i find my excel sheet i want to use for the days racing but when i open and then go to use the drop down tabs for workbook name and worksheet name they have no options. Does anyone have any ideas what is causing this problem?

by **GaryRussell** » Thu Feb 24, 2011 3:51 pm

I'm not sure what the problem is. When you say "I find my excel sheet" do you mean you are using the browse button to open the spreadsheet?

Try upgrading the Beta version. See http://www.gruss-software.co.uk/forum/v ... php?t=5862 fpr download link.

If you still have problems with the Beta version then please send the log files detailed here http://www.gruss-software.co.uk/forum/v ... php?t=3085

by **GaryRussell** » Thu Feb 24, 2011 3:54 pm

Since you say you haven't used it I'm going to take you at your word and have reset your trial.

by **stumez7** » Thu Feb 24, 2011 5:03 pm

thank you Gary. Right i have re installed gruss using your link but i'm still having the same problem. When i go to open a workbook i want to use by using the browse button, i can find it but when i click open nothing actually happens. I spoke with Dave from the formbet site and he said it was new to him and directed me to here to see if anyone else was having similar problems.

by **GaryRussell** » Thu Feb 24, 2011 5:13 pm

I will need the diagnostic files as detailed here then http://www.gruss-software.co.uk/forum/v ... php?t=3085
Please email them to admin@gruss-software.co.uk

by **GaryRussell** » Fri Feb 25, 2011 12:02 pm

I have received the log file thank you. It suggests that there is something wrong with the Microsoft Office installation. What version of Office are you using? If it's 2010 you might have the "click to run" version installed. BA cannot communicate with this version. See http://www.gruss-software.co.uk/forum/v ... e&start=21

If it's not Office 2010 then first try rebooting your PC. If this doesn't help then try re-installing Office.

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