voided bets in spite of completion

[mellenec]

3 days ago (24july), using BA, I placed in running several Lay bets on Iceman George ,closed with a Back bet.
I am absolutely sure of this bets, as I am sure I clearly saw a profit in the Profit column after I finally greened up.
Later, as I wasn't seeing this profit in my account, I learnt that all the bets on this horse had been declared void, because Iceman George had been withdrawn.
What is the explanation of that? was the horse withdrawn AFTER the race?

(idem for Marie de Medici the same day)

[MarkRussell]

Hi,

I have moved this to discussion topic as this is not a bug with the software.

Betfair can and do void bets at any time.

I know it's frustrating when you have created yourself a profit situation.

I don't know the details about this particular race and there is no message in the service area of the Betfair Forum.

Regards,
Mark

[GaryRussell]

You posted a message about this previously, see http://gruss-software.co.uk/forum/viewtopic.php?t=3725, and I said you should contact Betfair. Only Betfair can give you an explanation of what happened with this particular race.

[Ian]

Iceman George didn't run on 24th July ......

http://horses.sportinglife.com/Horse_Pr ... 40,00.html

[Ian]

And neither did the other horse you mention ......

http://horses.sportinglife.com/Horse_Pr ... 84,00.html

[Captain Sensible]

I couldn't find it on 24/7/09 either Ian.

If the horse as a non-runner regardless of when Betfair took it out of the betting you can't expect them to pay out on any green you built up on it as back and lays would be voided.

[milfor]

Here you can see at the bottom that Iceman George was a Non-Runner:

http://www.racingpost.com/horses2/results/home.sd?r_date=2009-07-24