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by **neeeel** » Wed Jun 30, 2010 3:05 pm

Sometimes, the stop loss doesnt trigger. I cant see any pattern to it.

the trigger I am using to place a bet is :

LAY-TL1-F15-SL3-L

any ideas?

by **GaryRussell** » Wed Jun 30, 2010 3:41 pm

Are you sure it's not just a case if it not being matched? Look in the transaction log under the account menu and see if there is an entry for the stop loss bet.

by **neeeel** » Wed Jun 30, 2010 3:54 pm

the price went way through the stop loss price, so theres no way it wasnt matched

by **GaryRussell** » Wed Jun 30, 2010 4:03 pm

neeeel wrote:the price went way through the stop loss price, so theres no way it wasnt matched

Did you check the transaction log for evidence of it placing it?

If it's not in the log then I will need more information. You can send the file named BA_Diagnostic.txt in "C:\temp\Betting Assistant Logs" to admin@gruss-software.co.uk
You will need to send the file before the next time you open the program otherwise it will be overwritten.

If the log also does not give enough information I will investigate further.

by **neeeel** » Wed Jun 30, 2010 4:18 pm

there are a lot of bets placed on the race in question, will take me a while to go through them all and see exactly what happened, unless you have something that will do that for u?

by **GaryRussell** » Wed Jun 30, 2010 4:29 pm

You can drag and highlight everything in the grid and use ctrl+c to copy it to the clipboard. You can then paste it into an email for me to have a look at. Just let me know the bet ref of the original lay bet. If you send the diagnostic log in the same email it will also help.

by **neeeel** » Wed Jun 30, 2010 4:33 pm

I dont have the bets from the mybets tab, i just have the diagnostic log. will email u the relevant part of that
thanks

by **GaryRussell** » Wed Jun 30, 2010 4:41 pm

I didn't mean mybets. Here is a video demonstrating copying the transaction log.
http://www.gruss-software.co.uk/videos/ ... s_log.html

by **milfor** » Wed Jun 30, 2010 7:00 pm

The stop loss works fine but only prior to the event. In play the stop
loss is triggered as well but by the time it reaches the market the odds are
completely different and the stop loss isn't matched even if "the price went
through the stop loss price".

by **GaryRussell** » Thu Jul 01, 2010 7:51 am

I've received the log files thank you, but you haven't given me the bet ref of a lay bet where the stop loss back bet failed to trigger. Can you email me the lay bet reference?

by **neeeel** » Thu Jul 01, 2010 10:25 am

Like i said, there are a lot of bets on the race in question, and it was automated, so I dont know which one failed. I will go through the files and see if I can locate it

by **neeeel** » Thu Jul 01, 2010 10:26 am

milfor wrote:The stop loss works fine but only prior to the event. In play the stop
loss is triggered as well but by the time it reaches the market the odds are
completely different and the stop loss isn't matched even if "the price went
through the stop loss price".

I didnt go in play so this doesnt apply

by **milfor** » Thu Jul 01, 2010 11:10 am

neeeel wrote:I didnt go in play so this doesnt apply

OK, then it's another issue.

stop loss sometimes doesnt work

stop loss sometimes doesnt work

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