It's summer but BA is freezing !

[excelbet]

Hi guys,
Can anyone explain why the BA grid screen freezes (or hangs) after opening a new horse racing market. It remains like this until I change market and the freezing starts again after a few seconds. I've checked all my settings and with 8mg broadband speed we don't suffer from much latency issues.

This is a mystery as it worked perfectly before today.

Any comments would be most welcome.


Excelbet

[GaryRussell]

Must be an issue at your end. Try rebooting PC and router which sometimes fixes this type of issue.

[forum1]

similar symptom here

It takes about 5x the time to open a new tab (and load the Betfair markets) in BA in the last 2 days compared to how long it took before. Definitely no changes at my PC/server environment.

Can there be any changes at the Betfair APi/ BA interaction front that slow this down?

[peleus]

This could possibly be another of those Betfair unplanned maintenance. would bet on it. It should be okay in a while just like with the previous issues.

[excelbet]

Hi Gary, Forum1 & Peleus,
Thank you for your contributions to this debate. Sorry for my delayed response as I've been using the past few days to test the system using Gary's advice and to be honest the problem still exists. All my settings have be re-checked and all seems fine at this end.

Today I'm going to try another PC and will let you know how this works during horse racing in-play.

Excelbet

[MiniBlueDragon]

Getting something similar today with BA for BetDaq. Seems to be that when a market is selected after a few seconds BA marks it as "Market Closed" across the whole grid and price changes stop coming through. If I then click on the previous market, it auto-selects the correct market as it should and prices again start coming through for a few seconds before it then prints "Market Closed" across the grid. :/

[GaryRussell]

Getting something similar today with BA for BetDaq. Seems to be that when a market is selected after a few seconds BA marks it as "Market Closed" across the whole grid and price changes stop coming through. If I then click on the previous market, it auto-selects the correct market as it should and prices again start coming through for a few seconds before it then prints "Market Closed" across the grid. :/

This is completely unrelated. The API is returning incorrect data. I have reported this to Betdaq and am awaiting a response.

[MiniBlueDragon]

Getting something similar today with BA for BetDaq. Seems to be that when a market is selected after a few seconds BA marks it as "Market Closed" across the whole grid and price changes stop coming through. If I then click on the previous market, it auto-selects the correct market as it should and prices again start coming through for a few seconds before it then prints "Market Closed" across the grid. :/

This is completely unrelated. The API is returning incorrect data. I have reported this to Betdaq and am awaiting a response.

That's great news; thanks Gary.

[GaryRussell]

Getting something similar today with BA for BetDaq. Seems to be that when a market is selected after a few seconds BA marks it as "Market Closed" across the whole grid and price changes stop coming through. If I then click on the previous market, it auto-selects the correct market as it should and prices again start coming through for a few seconds before it then prints "Market Closed" across the grid. :/

This is completely unrelated. The API is returning incorrect data. I have reported this to Betdaq and am awaiting a response.

That's great news; thanks Gary.

Betdaq have confirmed they have fixed the problem and a quick test appears to confirm this. Please let us know if you experience this issue again.

[MiniBlueDragon]

That's great news, thanks Gary! I'll report back at end of racing tomorrow whether it's fixed or not. Thanks for the update!

[excelbet]

Hi guys,
. I found an earlier version of BA on my 2nd pc and over the last week or so I've tested the in-running markets using the laptop and the pc. My problem still exists on both machines. The screen still freezes after a few seconds and can only be re-activated by switching markets but then the freezing starts over again. It's so frustrating ! Has anyone got an idea what might be causing this problem ?

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[Captain Sensible]

Have you logged into Betfair via the website recently to see if any messages/new terms etc are waiting. Doesn't seem to be a problem with the API or others would be reporting it , could it be BA connecting to some other data source like the website and that data is being blocked for whatever reason? Do you have ad blockers etc installed on the PC

[kiint]

Have you upgraded to IE10 recently?

After I upgraded, I found that all sorts of freezes were happening on my system. Completely random freezes of IE seemed to propagate to BA and that could freeze too. I uninstalled IE10, going back to IE9 and things improved immensely. But I have also since developed another Windows issue that I solved by doing a windows re-install. Which, incidentally, flagged up a problem with the .NET framework that it fixed for me during the install.

So I would suggest that isolated issues such as described are likely to be due to system issues (although I have been wondering about the size of the BA log file...)

[excelbet]

Thank you Captain S. and Kiint for you suggestions and over the last week or so I checked out all the issues you mentioned but the freezing still occurs.
IE is not installed on either laptop so no problem there. I notice the ping rate averages 82 -100 is this normal ?

Strangely enough BA works fine when I selected the US horse racing markets.

I sampled a competitor's API (live mode) for test purposes only and experienced no freezing at all over a number of days and different markets. So the mystery continues.

Any further ideas are most welcome.

Excelbet