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by **chaser** » Tue Nov 16, 2010 9:40 am

Hi Gary / Mark
Following the recent update, I decided to select 'Flash Last Traded Price' from Options-Preferences-Grid Interface.
This does not take effect, in fact the Grid interface freezes with the message 'Market Loading'
Am I doing something wrong or is there a glitch.
regards
Chaser

by **GaryRussell** » Tue Nov 16, 2010 10:02 am

The API just had a wobble. Are you sure it wasn't just that? Try it again.

by **GaryRussell** » Tue Nov 16, 2010 10:03 am

Also was this with the version I released today?

by **chaser** » Tue Nov 16, 2010 10:54 am

Hi Gary
My version is 1.1.0.66x31 beta
In the grid preferences list, the only one I have always had ticked is 'highlight top 3 favourites'.
I have just tried ticking another preference to try it i.e. '3d effect',this also causes the grid interface to freeze.
I can of course load the ladder interface, but if I switch back to the grid interface, the screen has frozen with the message 'Market Loading'.
The only way I can get the grid functioning is to close down and re-open Betting Assistant.
When I then look at the grid preferences list, the tick has disappeared, except for my original one 'highlight top 3 favourites'

by **GaryRussell** » Tue Nov 16, 2010 11:01 am

Odd. I'll look into it.

by **GaryRussell** » Tue Nov 16, 2010 11:04 am

Can you confirm at what point exactly does "Market loading" appear? Are you saying you are already viewing the market, change preferences then this message appears or do you change preferences then select another market and it gets stuck at this stage?

by **GaryRussell** » Tue Nov 16, 2010 11:08 am

It may also help if you can send the diagnostic log to admin@gruss-software.co.uk

Please send the files named BA_Diagnostic.txt, Thread_Exception.txt and Unhandled_Exception.txt from the folder named c:\temp\Betting Assistant Logs

by **GaryRussell** » Tue Nov 16, 2010 11:11 am

Another thing you can try is to delete the settings folder so it becomes a fresh installation. I produced a utility to do this for you. Just run http://www.gruss-software.co.uk/Betting ... ttings.exe
You will then need to re-enter your preferences.

by **chaser** » Tue Nov 16, 2010 11:26 am

Hi Gary
I decided to try your last suggestion first! and deleted the settings folder with the utility you gave me.
This has solved the problem.
Thanks very much for your prompt reply.
best wishes
chaser

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