Can not get the price info for horses after the race.

[Nutter Punter]

Is anyone else having a problem with clicking on the horses name after a race to see all the recorded betfair trades?

Before the end of the race the usual pop up window works fine displaying trades and graph but as soon as the race finishes the pop up has no info.

I have to go to the betfair interface to see the info.

Anyone else?

ver 1.1.0.66x37


Cheers

[GaryRussell]

You don't have to go to the Betfair interface.

1. Right click on the Betfair chart and select "Preferences" from the popup menu.

2. Tick "Show selection drop down list".

3. At the end of the race an extra button appears to the right of the "Notes" button named "Chart from BF website". Click this button to see the info.

I presume you recently upgraded to the latest Beta version and you were probably using this button before you upgraded. The only difference is that it is not visible by default in this version.

I had to provide a separate button because the information is not available from the API after the race. The information has to be "scraped" from the website.

[Nutter Punter]

As always an immediate and helpful response.

Cheers

PS that is not me that posted on the Betfair forum but it is a coincidence.

[knot]

What a ball ache.

[GaryRussell]

What a ball ache.

Sorry that you are not happy about this. I will see what I can do to improve this.

[mak]

Gary
i have try it several times and the window remains blank...
is there something more that we have to enable-tick?

i don't mind about new setup if that matters

[GaryRussell]

Gary
i have try it several times and the window remains blank...
is there something more that we have to enable-tick?

i don't mind about new setup if that matters

When you click the "Chart from BF website" button?

[mak]

yes Gary
just right when market suspended

* i don't know if that matters but i haven't find yet a way to turn of an internet explorer annoying security issue... just found that if i want to navigate to a site for example it wants to add it to a secure list or something...

[GaryRussell]

yes Gary
just right when market suspended

* i don't know if that matters but i haven't find yet a way to turn of an internet explorer annoying security issue... just found that if i want to navigate to a site for example it wants to add it to a secure list or something...

It is likely to be the problem. It uses an embedded IE browser to display this information.

Have you tried changing the security settings in IE?

1. Select Internet Options from the tools menu.
2. Select the Security tab.
3. Select "Internet" zone if not already selected.
4. If the "Default level" button is not disabled then it means you have custom settings for the Internet zone. Click the default level button to restore the default settings.

[mak]

just found it
i am in a server 2008 so it was a different case to change the security but i disable it... I can't test it right now because i have to wait for a market to close...

[mak]

not my day today...
the blank page still remains..

any suggestions diagnostics?

even when i close the windows firewall

[GaryRussell]

What happens if you open the following in IE. Does it display any messages before displaying the page?

http://uk.site.sports.betfair.com/betti ... rrency=GBP

[mak]

it opens fine...

[GaryRussell]

It must be blocked in some way. Try adding uk.site.sports.betfair.com to the trusted sites.

1. Selection Internet Options from tools menu in IE.
2. Select security tab.
3. Under "Select a zone to view ..." select "Trusted Sites" and click the sites button.
4. Untick "Require server verification", Enter http://uk.site.sports.betfair.com and click the add button.
5. Click the close button then the OK button.

[mak]

no joy again.